The College’s primary objectives
in handling complaints and investigations are
protection of the public and assuring that a high standard of
medical care is provided by physicians practicing in
Manitoba. We strive to address complaints in a manner
that is open, fair, efficient and effective.
To be open, the process must be
transparent with safeguards to protect the privacy and
confidentiality of those involved as much as
possible.
Fairness requires that sufficient details regarding both the
concerns expressed by a complainant and the physician’s
response to those concerns are known and considered before action
is taken respecting a physician.
Efficiency is achieved through ensuring that complaints are
processed in a timely fashion without sacrificing
thoroughness.
To be effective, the process must allow for informal
resolution where appropriate and formal discipline where
necessary to protect the public interest.
