Informal Resolution
All complaints and concerns communicated to the College are
treated seriously. The complaints process is set up to
assist members of the public in resolving problems they encounter
with their physicians through an informal process that only leads
to formal proceedings and/or disciplinary action where
necessary.
Every written complaint is reviewed by a medical consultant who
will try to determine if the concerns can be addressed informally
and satisfactorily prior to review by the Complaints Committee.
To facilitate informal and quick resolution of a concern, you
may be contacted by the medical consultant who may:
-
refer you to other organizations if the College is unable to
address your concern;
-
encourage direct communication with your physician, particularly
where your concern arises from a misunderstanding or a break down
in communication;
-
offer to bridge the gap between you and your physician by
meeting with you and/or the physician and facilitate communication
between the two of you.
Where it is not possible to resolve the concern informally at an
early stage, the concern will be referred to the Complaints
Committee for review.
